HOW TO ORDER
HOW TO ORDER
1. Do you have a minimum order for delivery?
The minimum order requirement is £20
2. When will I receive my order?
Raw food orders placed before 12noon Monday to Thursday will be processed and dispatched for next day delivery. Orders received after 12noon will be processed the next day. Any orders received Friday, Saturday or Sunday will be processed on Monday for Tuesday delivery (unless it is a Bank Holiday in which case it will be the Tuesday). *ProDog Raw Treats will be dispatched on a Monday and Thursday for next day delivery.
3. Shipping considerations
We ship to most locations in the UK however sometimes there are restrictions for areas including Northern Ireland, the Highlands of Scotland and the Isle of Man. Delivery to these locations may take longer. For enquiries about when you will receive your order you can contact us via our website contact link. If we anticipate a delay with your delivery we will aim to contact you as soon as possible to advise.
4. Do I have to be in to receive my order?
No. Our courier will contact you by text and email with a 1 hour delivery time slot. If you won’t be home to accept delivery you can designate a safe place for the parcel to be left or nominate to leave with a neighbour.
5. How does the food arrive?
The food arrives frozen in a special polystyrene insulated box, inside a cardboard outer to insure the food stays frozen for up to 48 hours, even if you are not in to take delivery. Please note however if you instruct the courier to leave your goods in a safe place, or with a neighbour, you are responsible for the condition you receive them in.
6. How do I make payment?
You can make payment online by debit/credit card or via PayPal. You can also set up a monthly subscription so that your preferred order is automatically sent to you at regular intervals ensuring you never run out of food!